Please email lisa@ecbdshop.com if you have any issues with the product you received and we are more than happy to speak with you.

If you are wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.

You, the customer, are responsible for return shipping costs. If you have any questions about whether your product is eligible for a return, under our policy, please email us. lisa@ecbdshop.com

Returns Process:

  1. Email us at lisa@ecbdshop.com right away to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
  2. Once you have shipped your product back to us – please also email the tracking number to lisa@ecbdshop.com so we can keep an eye out for it.
  3. Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please email lisa@ecbdshop.com.*